We want you to be completely satisfied with each and every purchase. We believe that the
creation of a bridge between consumers and ground-level artisans and craftsmen depends on
high-quality products and extraordinary customer service.

The acceptance of order is subject to availability of products, delivery areas and time. The order
may or may not be accepted. The order might be cancelled after assessing the circumstances
and communicated to customer. In such case amount paid by customer is fully refunded to
Hiracreations wallet or bank account.
Only one attempt for delivery will be made. Please confirm availability of recipient before
choosing delivery time. If recipient is not available at the time of delivery, second attempt will not
be made and order will be cancelled. No refund will be made in such case.
The refunds are only initiated once the customer confirms over mail that where the refund has to
be done – Hiracreations wallet or bank account.
Refund will be credited in Hiracreations Wallet on orders which are processing within 48 hours of
delivery date Refunds are processed to your payment method within 15 working days.
Full Refunds will only be provided in the following cases:
1. Genuine quality issues – please provide us the details of the issues in quality in your first
communication to us.
2. Packages lost in transit.
3. In case Product got fully damaged while in-transit with proper proof of photography or
videography required before claim.
In above mentioned all cases, refunds can only be granted if a request for a refund been put in
within 48 hour of delivery of the product.
Before you return a product, Please take a moment to understand each product is handcrafted and
unique in its own way, an irregular weave or print or a stitch shall not be considered as a defect.
Handloom by definition means a glorious uncertainty when it comes to uniformity.
We will be happy to replace any damaged / incorrect items, assuming a comparable replacement
is available, or provide you with a full refund, including delivery charges, if any, on originally
shipping the product to you.
Any products that might be missing from your order will be shipped as soon as possible at no
additional charge to you.

Strictly, no refunds will be given in the following cases:
1. In case of minor design and color variations. As our all products are handmand there will
always be some variation between products which displayed on our website.
2. In-case of minor dimension changes. As Dimension of the product can not be exactly same
which is mentioned in our product description.
3. In-case of minor variation from the Product Image. As most of the product pricture was
taken by the photographer and light effect product might look little different than original
product.
4. Incorrect or outdated delivery address provided by the customer
5. Incorrect address format including any form of a PO Box address
6. On three failed delivery attempts by the courier
7. If the package is refused by recipient
8. If the products returned are in a used or damaged condition